Contact us on website to get a free consulation first. We will send over product and price list according to your need. When all customization and services are confirmed, a full price list will be sent to you together with the paybill. You may make a payment with your prefered payment option.
Payment method: Bank transfer, TT, credit card, Western Union, PayPal, LC, etc. 50% of total amount required as deposit for customized products; 30% of total amount required as deposit for regular products. The final payment is required upon shipping.
New customers will receive extra equipment as gift when one time purchase is over 100k USD; Returned customers will receive cash coupon for the purchase. For customers who recommend Chefmax to other customers, both the referrer and referee will get cash coupon for the purchase.
Customers with the need of bulk purchase or regular repeated purchase. Please contact us to get more detailed information.
We welcome all customers to visit our office, showroom and factory to inspect the equipment. Real time video and third-party inspection are also available for customers who can't present.
Yes, we take price in serving all types of commercial restaurants including but not limited to the types that are presented on our website. On top of that, our products cover all the necessities and tools for commercial kitchens.
Our products have been well sold globally, serving customers from more than 100 countries. Please feel free to ask us for customer references from your countriy.
Our shipping methods include CIF, FOB, EXW by air, train or sea and DDP (Door to door delivery that covers double clearance and tax)
The lead time is 3-5 days for regular product, 10-15 days for slightly customized products(change color, plug, voltage), 30 days for fully customized produtcs. The delivery time varies slightly depending on the country. Generally, it takes 7 days by air, 15 days by train, 30 days by sea.
We provide shipping number and tracking website for customers to track the shipping status anytime.
Our shipping cost covers insurance for damage due to shipping. In case of partially damage that can be fixed by changing some parts, we will immediately ship the damaged parts for free and provide video call assist on how to change it. In case of severe damage to the whole equipment, the insurance company will cover the lost. When customers reorder the equipment, we will provide compensation coupon for the purchase.
We will immediately gather technicians to spot the problem and provide real time video call to guide customers to solve the problems at the fastest speed.
We offer onsite installation service upon request with proper amount of charge.
We provide 1 year warranty together with free lifetime maintenance guide. Spare parts provided (free of charge within warranty), video guide and online technician call support available whenever in need.