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Local Customer Support: Chefmax After Sales Services in Thailand
Chefmax understands the importance of after-sales service in the cooking industry and therefore takes proactive measures. Ensuring our customers receive top-notch products while enjoying more comprehensive support throughout the entire cooking process. The good news is that the deployment of the long-awaited Chefmax after sales services is being implemented, and We currently dispatching professional after-sales representatives to Thailand. He has comprehensive knowledge of commercial kitchen equipment and comes to guide our customers on-site installation, training and maintenance to ensure that the equipment can be better used.
First, our after-sales representative came to the famous Chocolate Ville, one of the most famous landmarks in the country. It is a unique theme restaurant famous for its seamless integration of food, entertainment and natural scenery. Chefmax provides them with a series of commercial kitchen equipment, the most highly regarded of which is this customized automatic stir fry machines. While we achieve automation and an excellent user experience, precise temperature control also achieves the extraordinary aroma and taste of the dishes. During this visit, the most common problem reported by customers was the problem of operation and use. After our after-sales representatives patiently explained it, their employees were able to absorb it well and solved it well. They expressed their satisfaction with our service and thanked Chefmax for coming.
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In addition, our services also involve the after-sales needs of other customers, such as the distribution customers of bingsu machine. We have achieved very good cooperation with each other. They purchased nearly 200 bignsu machines from us. The main problems they reported back are Insufficient refrigerant, lack of materials, and questions about parameter settings, etc. Our after-sales representatives were able to give a good solution as soon as they saw the machine. They solved all the problems in less than an hour and explained the subsequent use and maintenance. Our professionalism has also been greatly recognized by customers, and it also shows that we will strengthen cooperation with us in the future. There is also the highly respected Mango Tree Thai style restaurant, which is also a one-stop kitchen customer with which we have very good cooperation. This time, we mainly provide support in terms of dishwashers. Cleanliness is a point of concern for them. Our after-sales representatives analyzed water pressure, power, detergent, etc. and quickly explained and solved all problems. We also visited other customers with whom we have cooperated very well, and by providing comprehensive solutions to their specific challenges, we also strengthened our commitment to supporting companies in various culinary fields.
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Chefmax's Journey with Mango Tree: From Showroom to Culinary Marvel
The move also marks a key step in Chefmax’s wider vision to expand after-sales support internationally. We are also actively building and setting up dedicated after-sales centers locally, while extending our influence to potential customers in the region. Going forward, establishing a dedicated after-sales team in Thailand marks the beginning of a wider plan to provide localized after-sales support in more countries. Underscoring our commitment to meeting the unique needs of its global customer base. This move not only strengthens our relationships with existing customers but positions the company for continued growth and success in a dynamic culinary environment.